Policy Statement: Initial order for new accounts will not be processed unless accompanied by the above requested information.
Terms: Net 30 days from date of invoice unless otherwise stated. Any unpaid invoice more than 30 days past due must be paid by credit card.
Term: Net 30 from the date of the invoice unless otherwise stated. Any unpaid invoice more than 30 days from the date of the invoice will be subject to a charge of 1.5% per month, which is an 18% annual rate and will be charged to credit card on file.
Returns: All returns must be authorized by Quality Biological, Inc. prior to return. This authorization is necessary to ensure correct return of materials and issuance of credit or exchange of materials. Before returning items, please call Customer Service for Return Authorization Number. Returns will not be accepted without prior authorization. Items must be returned within 15 days of receipt in the original packaging and re-sellable condition. Pre-sterilized products that have been opened cannot be returned. All returns due to incorrect quantities ordered or incorrect product ordered will be subjected to a 25% restocking fee.
Claims: Please inspect your Quality Biological shipment upon receipt. Do not accept any damaged packages unless the carrier has documented the condition on all delivery receipts. Report any errors or damaged products to Quality Biological within 5 days of delivery.
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